We’re a family-owned event rental company based in Thunder Bay, proudly serving the city and surrounding areas. If you don’t find the answer you’re looking for here, just give us a call at (807) 276-4486 or message us anytime—we’re happy to help.

Booking & Payments

How far in advance should I book my event rentals?
It depends on how badly you want it! We recommend 6-12 months for weddings and big events to lock in your date. Last-minute is okay for small bookings, but don't leave it to the last minute for your special day—we'll do our best to help.

How do I book rentals?
You can book entirely online through our website (fastest option) or call/email us for a quick quote. Once you add items to your order and proceed to checkout, you’ll complete the initial booking process to secure your reservation. We’ll confirm everything within 24 hours.

What are the payment and deposit rules?

• Orders $300 and under: Full payment is required at booking. 
• Orders over $300: A 30% booking deposit of the order total is required at booking.
  This payment is applied directly to your final total and automatically adjusts if you add or remove items. The remaining balance (if any) is due 2 weeks before your event.

Is there a minimum order?
Nope! No minimum order required. Rent as little or as much as you need.

Do you offer quotes?
Yes, we provide free quotes! Just reach out via chat, email, or call (807) 276-4486 with your event details.

Can I change my order after booking?
Yes! You can add or remove items up until 7 days before your event (subject to availability). Your initial booking payment will automatically adjust to the new total.

What’s included in delivery?

• Free delivery and pickup within Thunder Bay city limits. 
• Outside the city? $3 per km round-trip. 
• Delivery does not include setup—that's extra (see below). 
• We deliver to your venue the day before or morning of your event.

Do you handle setup and teardown?
Delivery is drop-off only. Setup is extra and available upon request: 

• Chairs and tables: $1 per item. 
• Some products vary (e.g., dance floors or larger items).
  Let us know if you'd like assistance in setup/teardown and we'll quote costs when you book.

How does drop-off and pick-up work?
We like to work in 2-hour time slots for smooth deliveries. We'll coordinate the exact window with you closer to your event date (usually via text or call 24-48 hours ahead). Just be ready at your venue!

What if my venue has stairs or tricky access?
Extra fees may apply for stairs, elevators, or tight spaces (quoted upfront). Let us know in your booking. If not disclosed though you can expect an additional fee.

What’s your cancellation policy?

• Full refund of your booking deposit if canceled 6 weeks or more before the event. 
• No refund for cancellations less than 6 weeks out. 

What is the Damage Protection Waiver?

It's an optional 10% add-on (auto-applied, easy to decline) that covers accidental damage during normal use—like spills on linens, scuffs on chairs, or broken yard game pieces. 

• Limits: Up to $750 (under $2,500 orders) or $1,750 (larger orders). 
• Not covered: Missing/stolen items, burns, misuse, or major tears.
  See full details in our Damage Protection Waiver page

What happens if something breaks or goes missing?
Return damaged items for assessment—we'll handle repairs/replacements under the Waiver (if purchased). Missing items are charged at full value unless returned within 30 days. Always inspect on delivery!

How do I return items?

• Drop off or we'll pick up in your 2-hour window. 
• Items must be clean, dry, and in original packaging (except normal wear). 

Rental Period & Use

How long can I keep the items?
Our standard rental is for the event day only (with built-in weekend delivery/pickup). Extra days are charged at the daily rate.

What if I need items for longer?
Just let us know at the time of booking. Extended rentals are easy to arrange.

Can I use the items outdoors?
Yes, but you’re responsible for protecting them from weather (especially electronics and linens). We strongly recommend a backup plan for outdoor events.

Damages & Liability

What happens if something gets damaged?
We carefully inspect every item when we pick it up. If there’s any damage beyond normal wear and tear, we’ll send you clear photos and a simple itemized invoice within 48 hours. You’ll only pay the actual cost to repair or replace the item (based on today’s market prices, not what we paid originally). We never charge for normal wear and tear from regular use at your event.

Who is responsible for the items while I have them?
You are. That’s why we offer the Damage Protection Waiver. If you decline it, you’re fully responsible for any damage, loss, or theft.